FREQUENTLY ASKED QUESTIONS
Are you open?
Yes, we’re open and taking health and safety seriously. Check out our COVID-19 response page for more information.
CHECKING IN & OUT
When is check-in and check-out?
Check-in is at 3PM and check-out is at 11AM.
Where do I check in?
Check-in at the Pop Stand.
Can I check in early?
Give us a call or text us and we’ll see what we can do!
Can I check out late?
We’ll do our best to accommodate, but it depends on the day’s check-ins. Give us a call and we’ll see what we can work out.
Anything else I need to know about check-in?
You must be 21 (or over!) to book a room with us.
Do the rooms have fridges?
Yes, all rooms have a mini-fridge and it’ll be stocked with chilled water upon arrival.
When does housekeeping come?
Due to the COVID-19 pandemic, in-stay housekeeping has been suspended to limit guest and staff interaction.
Do you have rollaway beds or cribs?
No, we don’t.
Can I smoke or vape in my room?
No. And we’ll charge you $250 if you do.
Do you allow dogs?
Yes, well-behaved dogs are welcome but cannot be left alone in the room. There is no pet fee, but any damage or mess left behind will be billed accordingly.
Do you allow service animals?
Do you have any restaurants or bars on site?
Yes. There’s Lylo Swim Club, our poolside bar that features an all-day menu of light Hawaiian-Japanese inspired bites and refreshing cocktails. We also have Pop Stand with a rotating menu of fresh pops, and Cartel Coffee Lab for your caffeine fix. Don Wood’s Say When, our rooftop cocktail lounge is opening June 2021.
Do you have free Wi-Fi?
Yes, we do!
Do you have a concierge?
We do have staff on-site that can help with recommendations and conveniences throughout your stay. Text us and we’ll help out.
Where do I park?
Overnight self-parking is available in our lot for $15/day. You’ll pick up your parking pass at the front desk.
What if I’m just coming by for a drink?
We love visiting with our neighbors. If you’re coming by for a cocktail, a meal, or because you booked a day or night swim reservation, parking is on us.
What’s the best and cheapest way to book a room?
Booking online via our website is always the cheapest, best way to reserve your room.
Can I cancel my reservation?
Yes, you can modify your reservation by clicking on the “modify/cancel reservation” link at the bottom of our booking page. For information on cancellation policies and refunds, please check your confirmation email.
MEETINGS & EVENTS
Do you have event space?
We do. Click here to request information >