Additional Information

ADDRESS

400 W Camelback Rd.
Phoenix, AZ 85013

REACH OUT

Reservations 844.203.0203

Hotel Direct  480.536.8900

Text 602.607.1243

COVID-19

Are you open?
Yes, we’re open and taking health and safety seriously. Check out our COVID-19 response page for more information.

CHECKING IN & OUT

When is check-in and check-out?
Check-in is at 3PM and check-out is at 11AM.

Where do I check in?
Check-in at the Pop Stand.
 

Can I check in early?
Give us a call or text us and we’ll see what we can do!
 

Can I check out late?
We’ll do our best to accommodate, but it depends on the day’s check-ins. Give us a call and we’ll see what we can work out.
 

Anything else I need to know about check-in?
You must be 21 (or over!) to book a room with us.

ROOMS

Do the rooms have fridges?
Yes, all rooms have a mini-fridge and it’ll be stocked with chilled water upon arrival.
 

When does housekeeping come?
Due to the COVID-19 pandemic, in-stay housekeeping has been suspended to limit guest and staff interaction.
 

Do you have rollaway beds or cribs?
No, we don’t.
 

Can I smoke or vape in my room?
No. And we’ll charge you $250 if you do.

DOGS

Do you allow dogs?
Yes, well-behaved dogs are welcome but cannot be left alone in the room. There is no pet fee, but any damage or mess left behind will be billed accordingly.
 

Do you allow service animals?
Of course!
 

AMENITIES

Do you have any restaurants or bars on site?
Yes. There’s Lylo Swim Club, our poolside bar that features an all-day menu of light Hawaiian-Japanese inspired bites and refreshing cocktails. We also have Pop Stand with a rotating menu of fresh pops, and Cartel Coffee Lab for your caffeine fix. Don Wood’s Say When, our rooftop cocktail lounge is opening June 2021.
 

Do you have free Wi-Fi?
Yes, we do!
 

Do you have a concierge?
We do have staff on-site that can help with recommendations and conveniences throughout your stay. Text us and we’ll help out.

PARKING

Where do I park?
Overnight self-parking is available in our lot for $15/day. You’ll pick up your parking pass at the front desk.
 

What if I’m just coming by for a drink?
We love visiting with our neighbors. If you’re coming by for a cocktail, a meal, or because you booked a day or night swim reservation, parking is on us.

 
RESERVATIONS

What’s the best and cheapest way to book a room?
Booking online via our website is always the cheapest, best way to reserve your room.
 

Can I cancel my reservation?
Yes, you can modify your reservation by clicking on the “modify/cancel reservation” link at the bottom of our booking page. If it’s something more complicated or you need to talk to us, email us at phoenix@arrivehotels.com. For information on cancellation policies and refunds, please check your confirmation email.

 
MEETINGS & EVENTS

Do you have event space?
We do. Email us at events@riseuptownhotel.com and let’s talk.

You're Safety is Important to Us.

We want your time at Rise Uptown to be fun and relaxing, so we’ve designed safety protocols to make you comfortable. We have implemented these protocols for cleaning as well as a safety program based on best practice recommendations from local, state and federal authorities. 

Please see below:

Hospital-Grade Electrostatic Disinfection.

Both before and after cleaning, guestrooms will be treated with a non-toxic disinfectant solution of 200ppm hypochlorous acid delivered via electrostatic sprayer (the same technology deployed in hospitals). 

Disinfecting Wipes and Hand Sanitizer.

Touchless hand sanitizer stations have been placed strategically throughout the hotel. Disinfecting wipes are available upon request at the front desk. 

Personal Protective Equipment.

Guests will be required to wear masks in all common areas of the property, subject to state and local law. Extra masks will be available at the front desk. 

Staff Safety and Personal Protective Equipment.

Staff have been provided with masks and are required to wear them throughout the property. Staff have been provided training on best practices for social distancing, handwashing, sanitizing and use of PPE. Staff have also been instructed to stay home if experiencing any COVID-19 symptoms and we have implemented a sick leave policy to incentivize responsible behavior. 

No In-Stay Servicing.

To safely limit guest and staff interaction, rooms will not be serviced by housekeeping during your stay. 

Extra Attention to High-Touch Areas.

Housekeeping staff will focus extra attention on the most frequently touched guest room areas – light switches, door handles, TV remotes, thermostats and hardware – and high-traffic common areas. These areas/items – in addition to all normally serviced areas of the room – will be treated with EPA/OSHA-approved disinfecting cleaning agents. 

If any guest is experiencing symptoms or has been in contact with an individual recently diagnosed with COVID-19, we ask you to postpone your plans to visit us for the health of our team and other guests.